Anna Siroy
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Articles
Recent activity by Anna Siroy-
How can agents leverage knowledge to help customers?
You can use our Knowledge Capture app to leverage your team’s collective knowledge. Using the app, agents can: Search the Help Center without leaving the ticket Insert links to relevant Help C...
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Best care for various fabrics
Read below to understand the different options you have for cleaning various fabrics. You can use bulleted lists to highlight content: Highlight #1 Highlight #2 Highlight #3 Text can be formatte...
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Luggage repair policy
If you purchased a warranty for luggage, you are entitled to a replacement or free servicing on the item. You can use bulleted lists to highlight content: Highlight #1 Highlight #2 Highlight #3 ...
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How do I track my order?
If you’ve placed an order and wish to track it, read below for more information. Once your order has been dispatched from our warehouse, you will receive an email with your tracking number. You w...
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Delivery delays due to bad weather
In cases of extreme inclement weather, the deliver of your order may be delayed. The following delays can be expected: For Standard Delivery (normally 3-5 days), expect up to 2-days delay. For Pre...
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Maintenance and repair for items with warranty
You may have purchased a warranty for your item (electronics, watches, appliances) and are therefore entitled to maintenance and repair servicing. Please read below for more information on servicin...
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Replacement parts
Depending on your warranty, Madison Island may provide you replacement parts for your item free of charge. You can use bulleted lists to highlight content: Highlight #1 Highlight #2 Highlight #3 ...
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How do I make a change to my order?
You can make changes to your order by logging into your account if your item has not dispatched yet. If your items have dispatched, you’ll have to make a return or exchange instead once you receive...
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All about Click & Collect
Click & Collect is an easy way to order and get your items quickly. Click & Collect information is detailed below. You can use bulleted lists to highlight content: Highlight #1 Highlight #2 Highl...
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Delivery options & rates
Please review the standard delivery chart below for information on rates and time windows. STANDARD PRIORITY OVERNIGHT INTERNATIONAL Package arrives 5 to 7 business days after processing...